How you can keep in touch with your loved one
COVID-19 OUTBREAK 27th June 2022
Unfortunately, the last round of covid testing performed at the end of last week has provided another positive test result. This means we must now declare a full outbreak, which will mean we have to restrict visiting until we are permitted to re-open fully again. Please be aware this could take some time given the high level of community transmission currently.
For the time being we need to ask you to limit visiting to 1 visitor per day per resident, this does not need to be the same visitor each day but no more than 1 per day. Residents may still leave the home to go outside or on a visit outside of the home, but will need to wear a face mask whilst moving through communal areas.
We appreciate your patience during this time.
Visiting when the home is not in Outbreak:
Following the Government’s announcement of its next steps on ‘living with Covid’ and what this means for care home residents, we are delighted to be able to offer a return to more ‘normal’ visiting practices:
- Visitors to our home will no longer need to take a lateral flow test before visiting but must continue to wear a face mask which we will provide. Please do not remove your mask when in the building; a mask must be worn at all times.
- Visitors no longer need to book a visit so unlimited visitors can now visit freely as appropriate. We would appreciate it if numbers could be kept low whilst community transmission of COVID-19 remains high.
- Our staff will continue to test twice weekly when prevalence of COVID-19 is high, but not as a matter of course, and this will be the same for any relatives or friends who are providing personal care. (Personal care includes washing, dressing and the application of creams but does not include assistance with meals). The prevalence of COVID-19 will be determined by the Government.
- Residents will be tested if they display symptoms of COVID-19 but will not be regularly tested otherwise.
- If an outbreak occurs the home will now be closed to visiting for 10 days rather than 14 days and of course we will inform you of this as appropriate. In the event of an outbreak, only one visitor will be permitted to visit per day and this person can be interchangeable.
- You can now spend time on your visit in communal areas more freely, if your relative prefers to spend time in the day room you will be able to sit with them.
- Residents will no longer need to isolate on return from a high-risk area.
- If a resident tests positive they will need to isolate for 10 days, which can be reduced if the negative testing protocol is achieved. They will still be permitted one visitor per day if they become distressed and will be able to access outdoor spaces with staff or their visitor, but they must not come into contact with other residents or visitors.
Frequently asked questions
Q1.)I have been in contact with a confirmed COVID-19 positive person, what should I do?
A)No action needs to be taken unless you develop symptoms. You may still visit if you feel well. If you feel unwell, please see guidance below.
Q2.) I feel unwell, can I still visit?
A) Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to care home residents as COVID-19. If visitors have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, they should avoid the care home until at least 5 days after they feel better.
If you have symptoms of COVID-19 you should isolate and test with a lateral flow test and another 48 hours later. If both of these tests are negative, you can end your isolation if you feel medically fit and have no symptoms. If you test positive, you should isolate for 5 days and then take an LFT and another one at least 24 hours later. If you are not symptomatic of COVID-19 for the previous 48 hours and have 2 consecutive negative LFTs you can return to visiting doing daily LFTs on days 8, 9 and 10. For more advice, please speak to a member of staff.
Visits Out of The Care Home
Opportunities for care home residents to make visits out of the home are an important part of care home life. Out of courtesy please let us know of any trips out so we can ensure your relative is ready with everything they need for their trip out.
Residents can also choose to make the most of good weather by meeting their visitors outside in our gardens or in one of our summer houses. If you cannot maintain 2 m distance, a face mask must be worn at all times.
Telephone calls and Video calls
Many residents now have their own personal mobile phones, however we recognize that not all residents will have access to a mobile phone. We have a dedicated shared mobile phone that residents may borrow to speak to loved ones, or have video calls through Whatsapp or Skype. Please telephone the hospital on 01406 422283 to let us know that you require the use of the shared resident’s mobile and we can assist you with this.
General Information for Visitors
Please find information below on the correct procedure for putting on and taking off PPE and using handwash/hand rub to properly cleanse the hands
We have ample free parking at the front and rear of the building.