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How you can keep in touch with your loved one

COVID-19 OUTBREAK 27th June 2022

Dear families

Unfortunately, the last round of covid testing performed at the end of last week has provided another positive test result.  This means we must now declare a full outbreak, which will mean we have to restrict visiting until we are permitted to re-open fully again.  Please be aware this could take some time given the high level of community transmission currently.

For the time being we need to ask you to limit visiting to 1 visitor per day per resident, this does not need to be the same visitor each day but no more than 1 per day.  Residents may still leave the home to go outside or on a visit outside of the home, but will need to wear a face mask whilst moving through communal areas.

We appreciate your patience during this time.


Visiting when the home is not in Outbreak:

Following the Government’s announcement of its next steps on ‘living with Covid’ and what this means for care home residents, we are delighted to be able to offer a return to more ‘normal’ visiting practices:


Frequently asked questions

Q1.)I have been in contact with a confirmed COVID-19  positive person, what should I do?

A)No action needs to be taken unless you develop symptoms. You may still visit if you feel well. If you feel unwell, please see guidance below.

Q2.) I feel unwell, can I still visit?

A) Visitors should not enter the care home if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their booster. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous to care home residents as COVID-19. If visitors have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, they should avoid the care home until at least 5 days after they feel better.

If you have symptoms of COVID-19 you should isolate and test with a lateral flow test and another 48 hours later.  If both of these tests are negative, you can end your isolation if you feel medically fit and have no symptoms.  If you test positive, you should isolate for 5 days and then take an LFT and another one at least 24 hours later.  If you are not symptomatic of COVID-19  for the previous 48 hours and have 2 consecutive negative LFTs you can return to visiting doing daily LFTs on days 8, 9 and 10.  For more advice, please speak to a member of staff.

Visits Out of The Care Home

Opportunities for care home residents to make visits out of the home are an important part of care home life.  Out of courtesy please let us know of any trips out so we can ensure your relative is ready with everything they need for their trip out.

Garden Visits 

Residents can also choose to make the most of good weather by meeting their visitors outside in our gardens or in one of our summer houses.   If you cannot maintain 2 m distance, a face mask must be worn at all times.

Telephone calls and Video calls

Many residents now have their own personal mobile phones, however we recognize that not all residents will have access to a mobile phone.  We have a dedicated shared mobile phone that residents may borrow to speak to loved ones, or have video calls through Whatsapp or Skype.  Please telephone the hospital on 01406 422283 to let us know that you require the use of the shared resident’s mobile and we can assist you with this.

General Information for Visitors

Please find information below on the correct procedure for putting on and taking off PPE and using handwash/hand rub to properly cleanse the hands

How to Handwash Poster

How to Handrub Poster

Taking off Personal Protective Equipment Poster

Putting on Personal Protective Equipment Poster



We have ample free parking at the front and rear of the building.


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